Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open an account and use our services — covering how your account works, how transactions via DANA, OVO, and GoPay are handled, and what applies in your region.

Account access rulesDANA, OVO, GoPay transaction termsEligibility by local lawAccount security obligationsContact and dispute paths

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TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on indo18com. Our support team handles terms queries, account disputes, and wallet verification questions around the clock.

Email Support

Send a detailed message to our support address for written records of your query. We respond to terms-related emails within one business day for supported Indonesia regions.

Account Help Centre

Log in and navigate to Account Settings, then select Help. From there you can submit a formal request about these terms, your data, or a transaction dispute.

HOW WE HANDLE IT

Data, Security and Account Integrity

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Use

Our platform uses cookies to keep your session active and remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings through your browser at any time without losing your account.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. If you change your number or e-wallet, update your account details immediately so verification continues without interruption.

Requesting Changes

To update personal details, correct account information, or request data deletion, contact us via live chat or the Account Help Centre. We process verified requests within the timeframe local law requires.

What These Terms Cover and How They Apply

indo18com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on indo18com, you confirm that you have read and accepted these terms in full. They govern every interaction with our platform — from your first login to each transaction you make. We may update these terms when our services change; we will

1
notify you through your registered account before any material change takes effect. Continued use after that notice means you accept the updated terms. These terms do not override applicable local law. Where Indonesian consumer protection rules or regional regulations apply, those take precedence. Transactions processed through
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DANA, OVO, and GoPay are subject to the terms of those respective payment providers in addition to ours. We are not liable for delays or failures caused by those providers' own systems. Your account is personal and non-transferable. Sharing access credentials or allowing a third party
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to operate your account is a breach of these terms and may result in suspension. If you believe your account has been accessed without your permission, contact our support team immediately through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most from players in Makassar and across Indonesia when they first read through our terms. Short answers, no jargon.

Yes. Every transaction on your account — whether via DANA, OVO, or GoPay — is covered by these terms alongside the individual payment provider's own conditions.

We will always notify you through your registered account before a material change takes effect. Continuing to use the platform after that notice means you accept the updated version.

Contact our support team via live chat or email with your account details. We will provide a summary of your stored data within the timeframe required by applicable local law.

Sharing account credentials breaches these terms and may result in immediate suspension. Your account is personal and non-transferable under our terms.

Where Indonesian consumer protection rules or regional regulations conflict with our terms, local law takes precedence. Access and eligibility depend on what local law permits in your area.

Log in, go to Account Settings, and select Help to submit a formal dispute. For urgent issues, live chat is the fastest path to our support team.

Understand Your Rights Before You Start

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Data, Security and Account Integrity

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and OVO?

02 Can indo18com change these terms without warning?

03 How do I request a copy of the data indo18com holds on my account?

04 What happens if I share my account login with someone else?

05 Are these terms valid if local law in my region says otherwise?

06 How do I dispute a transaction or raise a formal complaint?

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