Reference

How indo18com Handles Your Personal Data

Your account data — including wallet details for DANA, OVO, and GoPay transactions — is handled with clear purpose and kept only as long as your account requires it.

Account Data ProtectionDANA · OVO · GoPay PrivacyYour Rights, Clearly StatedAccess Available Where Local Law Permits
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indo18com How indo18com Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling and Account Security Practices

Security and transparency are the two things we keep consistent across every account on indo18com. Data in transit is protected using SSL encryption, so your DANA deposit details and login credentials are never exposed in plain text. Account access uses a one-time PIN sent to your registered contact, adding a second check beyond your password. Players in Makassar and across Indonesia access the same account protections regardless of which local wallet they use.

SSL Encryption

All data moving between your device and our servers is encrypted via SSL. This covers login, wallet linking, and every DANA, OVO, or GoPay transaction you make.

OTP Account Access

Every login triggers a one-time code sent to your registered number. This step prevents unauthorised access even if your password is compromised.

Data Retention Policy

We keep your account data only as long as your account is active or as required by applicable law. Closed accounts are removed from active systems on schedule.

Privacy Request Handling

Submit a data access or deletion request through live chat or email. We confirm receipt and process requests in line with applicable regional obligations.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles privacy requests directly. Reach us through any of the channels below — we aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Live Chat Open the live chat window from your account dashboard. Available around the clock for account and privacy queries from Indonesia.
Email Support Send your data request to our support address listed in your account settings. Include your registered account name for faster handling.
Account Settings Some data updates — like changing your linked OVO or GoPay wallet — can be done directly inside your account profile without contacting support.

Common Questions About Your Privacy on indo18com

These are the questions we hear most often about how your data is used, stored, and protected on indo18com. If your question is not covered here, our support team is available around the clock.

We collect your registered name, contact details, and the wallet identifiers you link — such as DANA, OVO, or GoPay. We also log login activity and device session data to keep your account secure.

We do not sell your data. We share it only with payment processors needed to handle your DANA, OVO, or GoPay transactions, and with authorities where applicable law requires it.

Your data is kept while your account is active and for any additional period required by applicable law. Once that period ends, data is removed from our active systems.

Contact our support team via live chat or the email address in your account settings. Include your registered account name so we can locate and process your request promptly.

Yes, we use cookies to keep your session active and remember lobby preferences. You can clear or block cookies in your browser settings, though this will require you to log in again.

Yes. All payment data moves over SSL-encrypted connections. Your GoPay and OVO wallet identifiers are stored only for transaction processing and are never exposed to unrelated parties.

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