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Understand Your Rights on indo18com

Our legal terms set out how your account, wallet activity, and personal data are handled on indo18com. Access to our lobby depends on local law and is available only where permitted in your region — including for DANA, OVO, and GoPay account holders across…

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indo18com Understand Your Rights on indo18com
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Security and data integrity sit at the centre of how we run your account. Every login session uses encrypted connections, and wallet-linked actions — whether you top up via DANA, withdraw to OVO, or confirm a GoPay transfer — require PIN or OTP verification at the point of transaction. We do not store full wallet credentials on our servers; only the reference identifiers needed to process your request are retained. If you believe your account has been accessed without your permission, contact support immediately so we can freeze activity and begin a review.

Encrypted Sessions

All account activity runs over encrypted connections. Your login credentials and wallet reference data are never transmitted or stored in plain text on our systems.

OTP Verification

Wallet transactions via DANA, OVO, or GoPay require OTP or PIN confirmation. This step prevents unauthorised transfers even if your login details are compromised.

Data Access Rights

You can request a full export of the personal data we hold on your account. Submit the request through live chat or email and we will process it under applicable data-protection rules.

Account Deletion

If you want your account and associated data removed, contact our support team. We will action the request where no legal retention obligation prevents deletion.

LEGAL CONTACT

Reach Us About Any Legal or Policy Question

If a clause in our terms is unclear, or you want to exercise a data right — access, correction, or deletion — contact us directly. Our support team handles legal and policy queries through the same channels as account help, and we aim to respond to formal data requests within a reasonable timeframe under applicable law.

Live Chat Open the chat widget from any page in the lobby. Available around the clock for account, wallet, and policy questions including data-access requests.
Email Support Send your legal or data-rights request to our support address. Include your registered account details so we can locate your records and respond accurately.
Help Centre Our help centre covers common policy questions — cookie settings, data retention periods, wallet eligibility, and how to submit a formal account-data request.

Common Questions About Our Legal Terms

Answers to the questions we hear most often about account rights, data handling, and how our legal terms work in practice.

We collect your registered contact details, the wallet identifiers you use for DANA, OVO, or GoPay transactions, and session data linked to your login activity. We collect only what is needed to operate your account.

Active account data is held while your account remains open. Transaction records are retained for the period required under applicable law. You can ask us what specific retention period applies to your data.

Yes. Submit a data-access request through live chat or email with your registered account details. We will compile and send your data in line with applicable data-protection requirements.

Contact support via live chat or email. For corrections, tell us what is inaccurate and we will update it. For deletion, we will action the request where no legal retention obligation applies to your records.

Access depends on local law and is available only in eligible regions. Check that your local regulations permit access before using the lobby or linking a DANA, OVO, or GoPay wallet.

Reach our support team immediately through live chat. We can freeze account activity and begin a review. OTP verification on all wallet transactions adds a layer of protection against unauthorised transfers.